Refund policy
Last updated: 11 November 2026
All sales are final
Each world is made to order from your own photos and delivered to you straight away, so there are no refunds once it has been created.
At checkout you tick a box to ask for your world to be made and delivered immediately. By doing that you agree that your 14-day right to cancel ends once delivery starts.
Made a mistake, or want a change?
If you picked the wrong photo or the wrong song, made a typo in your line, or would simply like something changed, e-mail us at [email protected]. We will look into it and do our best to help.
To be honest about what that means: we never keep your photos or your finished world, so we cannot edit a world that has already been delivered. Helping usually means letting you make it again.
If we fail to deliver your world
If your payment goes through but we fail to deliver your world because of a problem on our side, your payment is returned automatically. You do not need to ask.
Your legal rights
Nothing on this page limits the rights the law gives you if a product is faulty.
Contact
E-mail: [email protected].